Responsible Gaming at bd36

At bd36, we believe that gambling should always be a form of entertainment — something you do for fun, within your means and on your own terms. We are proud to serve players across Bangladesh, from Dhaka and Chittagong to Sylhet and Cox's Bazar, and we take our duty of care to every one of those players seriously. That means giving you the information and tools to make informed decisions about how you gamble, and making it easy to ask for help if you ever need it.

Responsible gaming is not just a compliance checkbox at bd36 — it is core to how we operate. Our platform includes a full suite of player protection tools accessible directly from your account settings. These tools are free to use, take effect quickly, and are designed to give you genuine, practical control over your gambling activity. Whether you want to set a spending cap, take a short break or exclude yourself from the platform entirely, bd36 makes the process straightforward and private.

Problem gambling can affect anyone, regardless of income, background or how long they have been playing. The following are common warning signs that gambling may be becoming a problem:

Every bd36 account comes with a set of built-in responsible gaming controls. You do not need to contact support to activate most of these — they are available directly in your account settings and take effect immediately or within the timeframe you choose.

Activating your responsible gaming tools on bd36 takes less than a minute. Follow these steps:

• Log in to your bd36 account using your registered mobile number.
• Open the Account menu from the top-right corner of the screen.
• Navigate to the Responsible Gaming section within Account Settings.
• Select the tool you wish to activate (deposit limit, session reminder, cooling-off, or self-exclusion), enter the required parameters, and confirm. Most tools take effect immediately.

If you experience any difficulty accessing or activating a responsible gaming tool, contact the bd36 support team immediately. Support is available around the clock and will assist you without delay.

Self-exclusion is the most comprehensive responsible gaming tool available at bd36. When you apply for self-exclusion, your account is immediately suspended and you are blocked from creating a new account on the bd36 platform for the duration of your exclusion period. Self-exclusion periods start at a minimum of 6 months and extend up to permanent exclusion.

Self-exclusion cannot be reversed for the full duration of the exclusion period you have chosen. After the exclusion period expires, you must actively contact the bd36 support team and complete a brief reactivation process before you can use the Platform again. bd36 does not automatically reactivate excluded accounts.

Any real-money balance remaining in an excluded account will be returned to the player's registered payment method (bKash, Nagad, Rocket or Upay) within a reasonable processing time, subject to the completion of standard identity verification. Bonus balances are forfeited upon self-exclusion. If you feel you are ready to apply for self-exclusion, contact our support team at the email in the footer of this page.

bd36 operates a strict minimum age policy. You must be 21 years of age or older to register an account and use the Platform. This is a hard requirement — there are no exceptions. At the time of registration, bd36 may request identity verification documents to confirm your age. If a user is found to be under 21 years of age at any time, their account will be closed immediately and any balance returned to the payment method used for deposits.

If you share a device with younger family members, bd36 strongly recommends the following protective measures:

• Always log out of your bd36 account when you are not actively using it, particularly on shared or family devices.
• Do not save your bd36 login credentials in your device's browser or autofill settings where a minor could access them.
• Use your device's built-in parental controls or screen-time management tools to restrict access to gambling sites for younger users on shared devices.

Even if gambling has not become a problem for you, following these straightforward guidelines will help ensure it stays that way:

• Only gamble with money you have set aside specifically for entertainment. Never use money allocated for rent, food, bills or family expenses.
• Set a time limit before you start each session and stick to it. Enable session reminders in your bd36 account settings to get a prompt when you reach your limit.
• Never gamble when you are feeling upset, stressed, under the influence of alcohol, or in a difficult financial situation. These states impair decision-making and increase the risk of harmful play.
• Accept losses as part of the game. Never chase a loss by placing larger or more frequent bets in an attempt to win back money — this behaviour is one of the most common paths into problem gambling.
• Take regular breaks. Step away from the screen between sessions. Gambling should fit comfortably into your life — not dominate it.
• Keep gambling in perspective alongside other leisure activities — sport, time with friends and family, exercise, hobbies. A balanced lifestyle makes it much easier to keep gambling healthy.

If you believe that gambling is having a negative impact on your life or the lives of people you care about, the most important step is to reach out for help — and to do so as early as possible. There is no shame in asking for support. bd36 is committed to making that process as easy as it can be.

Contact the bd36 support team at any time via the email address listed in the footer of this page. Our team is available 24 hours a day, 7 days a week, including during Eid, Puja and public holidays. When you contact us about a responsible gaming concern, your request is treated with complete confidentiality. You do not need to justify your decision or provide any explanation — simply tell us what you need and we will take care of it.